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FAQ

Contact us

How do I contact customer service?

You have questions about your order, the products, the site or Piur in general? Our team is here to help you:

  • Choisissez le sujet, et contactez-nous par email sur Hello@piur.fr .
  • You can also contact us on our social networks ( Instagram).
I sent an email to Hello@piur.fr, when will I get a response?

Nous vous répondons en général en quelques minutes du lundi au vendredi de 10:30 à 18:00. Les délais peuvent très légèrement varier lors de périodes de fortes affluence comme la période de Noël par exemple, où nous sommes plus sollicités que d’habitude.

Delivery of my order

Where can I have my order delivered?

We deliver in France. If we don't deliver to your home yet, please let us know by sending an email to Hello@piur.fr.

How do I find my tracking number?

Votre numéro de suivi vous sera envoyé dans l’email de confirmation d’expédition de votre commande, dès que cette dernière aura été validée et préparée par notre entrepôt. 

How long does it take for delivery?

Under normal circumstances, our packages are shipped within 48 hours in metropolitan France. 

I want to change the content of my order, how do I do it?

Unfortunately, it is impossible for us to add or remove one or more items from your order.

I made a mistake in the delivery address, what should I do?

Depending on the progress of your order, it may still be possible for us to change your delivery address. If the order has already been taken over by the warehouse, we will not be able to change it. Please contact us as soon as possible via Hello@piur.fr

I made a mistake in the email address, what should I do?

Si votre adresse mail n’est pas la bonne, envoyez-nous un email à Hello@piur.fr

Payments

What payment methods do you accept?

We accept payment by credit card (Visa, MasterCard, Maestro and American Express).

Do you offer discounts?

No, we never have sales because our products are already priced right! 

An essential question to put in our FAQ?

Send us an email to Hello@piur.fr, and we'll do the rest!